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Your Salesforce organisation has its own data model, customer journeys and responsibilities. Your SMS application should give you the freedom...
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You can view your Salesforce WhatsApp conversations from one Inbox while your users, Agentforce AI Agents and Salesforce records remain...
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You can use your Salesforce Text Inbox as a working communication queue rather than treating every customer message as an...
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You can view your incoming and outgoing Salesforce SMS conversations from one central Inbox instead of opening individual records to...
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Your customer may receive a WhatsApp update and immediately have a question about what to do next. Your borrower might...
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Your customers contact different parts of your organisation for different reasons. Your mortgage team may handle both new purchases and...
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Use Your Own Agentforce AI Agents to Send SMS from Salesforce Your organisation may already have an Agentforce AI Agent...
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You can control how your organisation uses attachments when you send and receive Text messages through Salesforce. You can enable...
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You can control whether your organisation accepts incoming SMS attachments, allows outgoing SMS attachments, or uses both directions according to...
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