Rent Arrears Chase via SMS, Text & WhatsApp from Salesforce

Why rent arrears are a process problem, not a tenant problem

Your late rent isn’t tenants dodging payment. It’s tenants who forgot, tenants whose direct debit bounced, tenants who moved banks and didn’t update the standing order, tenants who need one more day for payday. The process of chasing them eats your property manager’s week, and the longer the gap, the harder it gets to recover.

Your fast, friendly, automated chase turns most arrears into same-week payments. Your slow, manual, escalating chase turns them into 4-week disputes that cost you more than the rent itself.

The arrears sequence that recovers fast

Your Salesforce Tenancy record tracks each month’s rent due date. A scheduled Flow checks rent status every morning. For tenants who haven’t paid by the due date plus 2 days, it fires the sequence:

• Day +2, WhatsApp: “Hi Jamie, your rent for 12 Oak Drive was due Monday and we haven’t received it yet. Pay here: [secure link]. If there’s a problem, reply and we’ll help.”
• Day +5, SMS: “Rent still outstanding, please pay today or reply with a payment date so we can note your tenancy file.”
• Day +8, WhatsApp to tenant + email copy to your property manager: “Rent now 8 days late, calling you today unless payment received by 5pm.”

Your every message you send is respectful but clear. Every message has a one-click payment option. Every tenant reply lands on your Salesforce Tenancy record as a time-stamped activity.

Agentforce AI agents handling the replies

Your Tenant replies are mostly predictable. “Paying Tuesday.” “Bank problem.” “Can I split it over two payments?” Your Agentforce AI agent handles each one. It logs the payment promise to the Salesforce record, pauses the next reminder, and confirms back to the tenant.

Your AI flags anything sensitive, tenant mentions job loss, illness, threats of leaving, and hands off to your property manager immediately. Those conversations need human judgement. Routine payment promises don’t.

Payment links that actually get used

Your secure payment link in each message opens a pre-filled form, tenant’s name, amount owed, tenancy reference, payment method options. Stripe, bank transfer, or card. The tenant enters the amount and pays. The confirmation logs back to Salesforce automatically and marks the rent as received.

Your send me your account number.” No back-and-forth about how much is owed. No tenant saying “I sent it, I don’t know why you didn’t get it.” The payment either happens through the link or it doesn’t, and the Salesforce record shows exactly which.

What your reports see

Your recovery rate by day. Your average days from due date to payment. Your tenants who recover within 3 days (easy), 10 days (friction), 20 days (genuine issue). Your patterns per property, per region, per property manager. Arrears recovery stops being a rep’s memory and becomes a measured process.

Your property managers spend less time chasing money and more time resolving the few cases that genuinely need intervention. Your tenants get respectful, consistent reminders on channels they actually read. Everybody’s week gets shorter.