Your Agentforce AI agents respond automatically to inbound SMS, text and WhatsApp messages, based on record activity and conversation content. Multiple AI agent instances run in parallel, each assigned to its own phone number, its own workflow, and its own handoff rules.
Your Agentforce AI agent handles incoming SMS, text and WhatsApp messages 24/7, with or without human involvement.
You set up different Agentforce AI agents for sales, support and marketing, each with its own behaviour and scope.
You assign specific business phone numbers to specific Agentforce AI agents. You give one number to sales AI, another to support, another to humans only.
You step into any AI conversation without losing context. You see every previous message, visible and searchable.
You control how long AI agents stay active in a session. You prevent unnecessary re-engagement and maintain clean conversation boundaries.
Your Agentforce AI agent identifies existing records and creates new ones automatically, based on the rules you configure.
You see every conversation every Agentforce AI agent has handled in the unified inbox, with full audit visibility.
You use the messenger purely as a human SMS, text and WhatsApp tool, with Agentforce AI agents layered on where useful.
Book a demo and see Agentforce AI agents handle inbound SMS, text and WhatsApp, then hand off cleanly to your team.
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